Offbeat will gladly accept unused, or defective merchandise purchased on through Offbeat or one of its affiliates for a refund or exchange within 30 days of receiving the item. The items must be returned directly or shipped using any trackable/insured method to an Offbeat warehouse. The warehouse where returns are to be sent to depends on the buyers location in the world and will be determined once a return claim has been submitted.
When the item has been returned you will receive a return notification by email. Your return will usually be processed within 5 business days and refunded. For exchanges, please allow an additional 1-3 business days for the item to be shipped.